Privacy Policy

OC Musculoskeletal Medical Center ("OCMSK," "we," "us," or "our"), operated by Dr. Ashkan Salamatipour, DO, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information we receive from patients and website visitors, including in connection with appointment reminders and communications sent via SMS text message.

By using our website at ocmsk.com, contacting our office, or providing your information to receive communications from us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, and mailing address.
• Appointment Information: Date, time, and type of appointment; reason for visit; and related scheduling data.
• Health Information: Information you voluntarily provide about your medical condition, symptoms, or treatment history in connection with scheduling or care at our clinic. Protected health information (PHI) is governed separately under HIPAA (see Section 7 below).
• Communication Preferences: Whether you have opted in to receive SMS text messages, and your communication preferences.
• Website Usage Data: IP address, browser type, pages visited, and other standard web analytics data collected through cookies or similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments.
• Send appointment reminders and follow-up communications by phone, email, or SMS text message.
• Respond to your inquiries and requests.
• Provide, improve, and administer our medical services.
• Comply with applicable legal and regulatory requirements.
• Operate and improve our website.

3. SMS Text Message Communications

Opt-In

By providing your mobile phone number and checking the SMS consent box on our contact form, or by otherwise affirmatively agreeing to receive SMS messages from us, you consent to receive text messages from OC Musculoskeletal Medical Center. These messages may include appointment reminders, confirmations, rescheduling notifications, and important updates related to your care.

Message Frequency

Message frequency will vary depending on your appointment schedule and communication needs. You may receive up to four (4) messages per month in connection with scheduled appointments.

Message and Data Rates

Message and data rates may apply. You are responsible for any charges imposed by your wireless carrier in connection with SMS messages.

Opt-Out

You may opt out of receiving SMS messages from us at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message, and no further SMS messages will be sent unless you re-enroll. You may also opt out by contacting us directly at (949) 200-1964 or info@ocmsk.com.

Help

For assistance, reply HELP to any SMS message or contact our office directly.

No Marketing Use of SMS Data

We do not use SMS opt-in data or phone numbers collected for the purpose of sending appointment reminders to send marketing or promotional messages unrelated to your care. Your mobile number and SMS consent information will not be shared with or sold to any third party for marketing purposes.

4. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted vendors who assist us in operating our practice, website, or communications systems (e.g., appointment scheduling software, SMS messaging platforms). These parties are contractually obligated to protect your information and may not use it for their own independent purposes.
• Healthcare Operations: As permitted or required under applicable law, including HIPAA, we may share protected health information for treatment, payment, and healthcare operations purposes.
• Legal Compliance: We may disclose information when required by law, court order, or governmental authority, or to protect the rights, safety, or property of our practice or others.
• Business Transfers: In the event of a merger, acquisition, or sale of our practice, your information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Data Security

We implement reasonable administrative, physical, and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

6. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and understand how our site is used. You may disable cookies through your browser settings; however, some features of our website may not function properly without them. We do not use cookies to serve targeted advertising.

7. HIPAA Notice

As a healthcare provider, OC Musculoskeletal Medical Center is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected health information (PHI) you provide in connection with medical treatment is governed by our HIPAA Notice of Privacy Practices, which is provided separately and available upon request from our office.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights or for any questions about your information, please contact us at:

• OC Musculoskeletal Medical Center
• 400 Newport Center Dr, Suite 602-A, Newport Beach, CA 92660
• Phone: (949) 200-1964
• Email: info@ocmsk.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• OC Musculoskeletal Medical Center
• 400 Newport Center Dr, Suite 602-A, Newport Beach, CA 92660
• Phone: (949) 200-1964  |  Fax: (949) 209-4818
• Email: info@ocmsk.com